Privacy Policy | Ecoopex

1. Introduction

ECOOPEX provides business consulting, digital marketing, branding, website and application development, social media management, lead generation, growth strategy and related business services.

This Privacy Policy applies to information collected through:

The ECOOPEX website
Contact and enquiry forms
Consultation booking forms
Email communications
WhatsApp communications
Social media interactions
Marketing campaigns
Client onboarding processes
Newsletter or content subscriptions
Other services and communication channels operated by ECOOPEX

This Privacy Policy does not necessarily apply to third-party websites, platforms or services that may be linked from our website.

2. Information We Collect

We may collect information that you voluntarily provide to us when you contact ECOOPEX, submit a form, book a consultation or engage with our services.

This may include:

Full name
Business or company name
Email address
Phone number
WhatsApp number
Job title or role
Business location
Website address
Social media details
Information about your business
Services you are interested in
Project requirements
Marketing requirements
Budget or project information
Messages and enquiry details
Information submitted during consultations
Information required to provide agreed services

We may also automatically collect certain technical information when you use our website, including:

IP address
Browser type
Device type
Operating system
Pages visited
Time spent on pages
Referral source
Approximate location based on technical information
Website interaction data
Cookies and similar technologies

We collect only information that is reasonably required for operating our website, responding to enquiries, improving our services and providing services to clients.

3. How We Use Information

ECOOPEX may use the information we collect for legitimate business and service-related purposes.

These purposes may include:

Responding to enquiries
Contacting prospective clients
Scheduling consultations
Understanding your business requirements
Preparing proposals and quotations
Delivering agreed services
Managing client relationships
Providing customer support
Communicating project updates
Processing service requests
Improving our website
Improving our products and services
Measuring website performance
Understanding visitor behaviour
Analysing marketing performance
Preventing misuse or security issues
Sending relevant business updates
Sending newsletters or marketing communications where permitted
Meeting legal, regulatory or contractual obligations

We may also use aggregated or anonymised information for internal research, analytics and service improvement.

We do not use personal information for purposes that are materially different from those described in this Privacy Policy without an appropriate legal basis or, where required, your consent.

4. Cookies and Tracking Technologies

The ECOOPEX website may use cookies and similar technologies to improve website functionality and understand how visitors interact with our website.

Cookies may help us:

Remember website preferences
Understand visitor behaviour
Analyse website traffic
Improve website performance
Measure marketing campaigns
Understand referral sources
Support advertising and remarketing activities
Provide a better browsing experience

We may use analytics, advertising or marketing technologies provided by third-party platforms.

Depending on how our website is configured, these may include services from providers such as Google, Meta or other analytics and advertising platforms.

You can usually control or delete cookies through your browser settings.

Disabling certain cookies may affect the functionality or performance of some parts of the website.

Where required, we may provide additional cookie preference controls or consent mechanisms.

5. Data Sharing

ECOOPEX does not sell your personal information.

We may share limited information with trusted third parties when reasonably necessary to operate our business or deliver services.

These may include:

Website hosting providers
Cloud storage providers
CRM platforms
Email service providers
Marketing platforms
Analytics providers
Advertising platforms
Payment service providers
Communication platforms
Contractors or professional service providers
Technology partners
Legal or professional advisers

Information may also be shared with platforms that you ask us to work with as part of your project, such as website, advertising, social media, CRM or analytics platforms.

We expect service providers handling information on our behalf to use appropriate safeguards and process information only for authorised purposes.

We may also disclose information where reasonably necessary:

To comply with applicable law
To respond to lawful government or regulatory requests
To protect ECOOPEX's legal rights
To investigate fraud or security issues
To enforce agreements
To protect the rights or safety of our clients, team or others

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Retention periods may depend on:

The nature of the information
The service provided
The duration of a client relationship
Contractual requirements
Financial and accounting requirements
Legal requirements
Security requirements
Business record-keeping needs

Information relating to enquiries may be retained for a reasonable period so that we can respond to follow-up communications and maintain appropriate business records.

Client information may be retained for longer where necessary for contractual, legal, accounting or operational purposes.

When information is no longer reasonably required, we may delete, anonymise or securely archive it where appropriate.

7. Your Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request updating of incomplete information
Request deletion of certain personal information
Request restriction of certain processing activities
Withdraw consent where processing relies on consent
Object to certain marketing communications
Request information about how your data is being used
Request that we stop sending promotional communications

You can unsubscribe from marketing emails by using the unsubscribe option provided in those communications where available.

You may also contact ECOOPEX directly with a privacy-related request.

We may need to verify your identity before processing certain requests.

Some requests may be limited where information must be retained to comply with legal, contractual or legitimate business obligations.

8. Security

ECOOPEX takes reasonable technical and organisational measures to protect personal information against:

Unauthorised access
Accidental loss
Improper use
Unauthorised disclosure
Modification
Destruction
Security threats

Measures may include access controls, password protection, secure technology providers, restricted account access and appropriate internal practices.

However, no website, online system, email service or method of internet transmission can be guaranteed to be completely secure.

You should therefore take appropriate steps to protect your own devices, login details, passwords and account information.

If you believe information shared with ECOOPEX may have been compromised, please contact us as soon as possible.

9. Third-Party Links and Services

Our website may contain links to third-party websites, applications, social media platforms or other external services.

These may include platforms such as:

Google
Meta
Instagram
Facebook
LinkedIn
WhatsApp
YouTube
Webflow
WordPress
Shopify
CRM providers
Scheduling platforms
Analytics providers
Payment providers

ECOOPEX does not control the privacy practices, security measures or content of third-party websites and services.

When you visit an external website or use a third-party platform, your information will be subject to that provider's own privacy policy and terms.

We recommend reviewing the privacy policies of third-party services before providing personal information to them.

10. Changes to This Privacy Policy

ECOOPEX may update this Privacy Policy from time to time.

Changes may be made to reflect:

Changes to our services
New website functionality
New technology platforms
Changes to our business operations
Changes to privacy practices
Legal or regulatory requirements

The latest version will be published on this page.

When material changes are made, we may update the effective date displayed at the top of this Privacy Policy.

We encourage users to review this page periodically.

11. Contact Us

f you have questions about this Privacy Policy, how ECOOPEX handles personal information, or if you would like to submit a privacy-related request, please contact us.

ECOOPEX
Ahilyanagar, Maharashtra, India

Website: www.ecoopex.com
Email: contact@ecoopex.com

You can also contact ECOOPEX through the Contact Us page or official WhatsApp communication channel.

When submitting a privacy request, please provide enough information for us to understand and respond to your request.